SMS Messaging & Communication Consent

Last updated: 01/07/2026

This SMS Messaging & Communication Consent ("Consent") explains how Zendo ("we", "us", or "our") communicates with you via text messages (SMS), phone calls, and other electronic communications, and describes your rights and choices related to such communications.

By providing your mobile phone number and opting in, you agree to receive SMS messages and other communications from Zendo in accordance with this Consent.

1. Types of Communications

By opting in to SMS messaging, you consent to receive messages from Zendo that may include, but are not limited to:

  • Account notifications and service-related updates

  • Security alerts and verification messages

  • Transactional messages (e.g., confirmations, receipts)

  • Customer support communications

  • Product updates, feature announcements, and service information

  • Promotional or marketing messages (if separately or explicitly opted in)

Message content may vary depending on your interactions with Zendo.

2. How You Opt In

You may opt in to receive SMS messages from Zendo by:

  • Providing your mobile number through our website or application and checking an explicit consent box

  • Submitting a form that clearly indicates your agreement to receive SMS messages

  • Verifying your number through a one-time passcode (OTP)

  • Initiating contact with Zendo via SMS where consent is implied by your action (where permitted by law)

Your consent to receive SMS messages is not a condition of purchasing any product or service unless explicitly stated.

3. Message Frequency

Message frequency may vary depending on your usage of our Services, account activity, and preferences. Standard messaging and data rates may apply based on your mobile carrier and plan.

4. Opting Out

You may opt out of receiving SMS messages at any time by:

  • Replying STOP to any SMS message from Zendo

  • Following opt-out instructions included in the message

  • Contacting us using the information provided in the "Contact Us" section

After opting out, you may receive a final confirmation message acknowledging your request. Opting out of SMS messages does not affect other forms of communication, such as email or in-app notifications, unless you opt out of those separately.

5. Help and Support

If you need assistance with SMS messaging, you can:

  • Reply HELP to any message

  • Contact Zendo support directly using the contact details below

6. Data Usage and Privacy

Information collected through SMS communications, including your phone number and message content, will be used in accordance with our Privacy Policy. We do not sell or rent your phone number to third parties for their marketing purposes.

We may share your information with trusted service providers who assist us in delivering SMS messages, subject to confidentiality and data protection obligations.

For more information on how we collect, use, and protect your personal information, please review our Privacy Policy.

7. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your carrier and device availability.

8. Eligibility

By opting in, you confirm that:

  • You are the authorized user of the mobile number provided, or

  • You have permission from the authorized user to receive messages at that number

You must be at least 18 years old (or the age of majority in your jurisdiction) to consent to SMS communications unless otherwise permitted by law.

9. Changes to This Consent

We may update this Consent from time to time. Any changes will be effective when posted on this page with an updated "Last updated" date. Continued participation in SMS messaging after such changes constitutes acceptance of the updated Consent.

10. Contact Us

If you have questions about this Consent or our communications practices, please contact us at:

Zendo
Email: support@zendo-us.com

This Consent is provided for informational purposes and does not constitute legal advice. You may wish to consult legal counsel to ensure compliance with applicable SMS, telecommunications, and consumer protection laws (such as TCPA, CTIA guidelines, GDPR, or similar regulations).